1. Scope of personal information collection

We collect customers’ personal information when:

  • Order on website.
  • Create user account.
  • Contact us via hotline, email, or online chat.
  • Participate in promotions or surveys.

Information collected includes but is not limited to:

  • Personal information: Full name, phone number, shipping address, email.
  • Payment information: Bank account number, e-wallet information (Momo, ZaloPay,…).
  • Transaction History: Orders placed, payment methods, and shipping history.
  • More information: Feedback, reviews, or support requests.

2. Purpose of information use

We use your personal information to:

  • Process and complete orders.
  • Provide customer service and support as needed.
  • Send notifications about order status and promotions.
  • Improve service quality and customer experience.
  • Comply with relevant legal requirements.

3. Commitment to information security

EATLIGHT FOOD commits:

  • Do Not Share Information: We do not sell, trade or share customer personal information with third parties without your consent, except to comply with legal requirements.
  • Payment Security: All payment transactions are processed through a secure payment gateway and comply with PCI DSS security standards.
  • Data protection: Apply appropriate technical and organizational measures to protect information from loss, unauthorized access, or disclosure.

4. Customer rights

Customers have the right to:

  • Check and update information: You can access and edit your personal information at any time through your account on the website.
  • Request deletion of information: If you no longer use the service, you can request to have your personal information deleted or hidden.
  • Opt-out: Customers may opt-out of receiving promotional emails or messages from us by unsubscribing via the link in the email.

5. Information storage time

  • Customer personal information will be stored throughout the time you use the service at EATLIGHT FOOD and for the time necessary to perform related legal obligations.
  • When no longer needed, your information will be securely deleted or hidden.

6. Sharing information with third parties

We only share customers’ personal information with third parties in the following cases:

  • Shipping unit to deliver to the correct address.
  • Payment gateway to process transactions.
  • Request from law enforcement agencies as required.

7. Use of Cookies and Tracking Technologies

  • EATLIGHT FOOD website uses cookies to improve user experience, remember login information and track shopping behavior.
  • You can customize or refuse cookies through your browser settings.